Terms of service

Terms and conditions

Who you are buying from

Hippowarehouse is a trading name of FCTONLINE LIMITED, registered in England and Wales with company number 08763182. Our registered office and business address is Unit 5 Chelsea Close, Off Amberley Road, Leeds, West Yorkshire, LS12 4HP, United Kingdom. You can write to us there about complaints, email hello@hippowarehouse.com or telephone 0113 263 1540. VAT registration: GB 156539779.

These terms explain our online sales to consumers. Your statutory rights take priority over any inconsistent wording. If you want to buy for a business, contact us about the terms that apply to that order before purchasing.

Ordering and payment

Check your selected product, size, quantity, personalisation, delivery address and total before paying. Delivery rates are explained on our Delivery page and the final total is confirmed at checkout. Consumer prices include applicable VAT. Optional extras are included only when selected or expressly agreed.

If we cannot fulfil your order, we will contact you and refund payment for the goods we cannot supply. We will not substitute a different product or charge a higher price without your agreement. Please keep your order confirmation and contact us promptly if anything appears incorrect.

Personalisation and customer artwork

Please check names, spelling, dates, photographs and layout carefully, including any preview or proof provided. Product pages explain available personalisation and any file requirements. If you spot an error after ordering, contact us promptly. Changes depend on production progress and any revised cost must be agreed before we proceed.

Where we accurately reproduce an error in the content you supplied or approved, that error alone is not a printing fault. We remain responsible for our own errors and for goods that fail to meet your legal rights. Screen settings can affect colour appearance, but this does not excuse a material mismatch with the agreed product or description.

You must have the rights and permissions needed for the material you ask us to print. You retain your rights in your uploads and grant us only the permission needed to process, produce and deliver your order and address related queries. We may refuse unlawful or infringing material. Promotional use of customer photos or artwork requires separate permission.

Delivery and cancellation

Our Delivery page explains costs, processing times and delivery estimates. Any specific delivery agreement forms part of your order. We remain responsible for goods until they reach you or a person you nominate, subject to the legal exception where you independently appoint a carrier we have not offered.

Our Returns and refunds page explains standard-product cancellation, personalised-product exceptions and remedies for faulty goods. Those provisions form part of these terms. Contacting the carrier does not replace your right to contact us about a missing or damaged order.

Responsibility and complaints

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We do not exclude responsibility for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded. Your consumer rights are unaffected.

Contact hello@hippowarehouse.com if you have a complaint. Our Contact Us page explains the process. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you retain applicable mandatory consumer protections and may bring proceedings in the courts available to you under applicable law.

Updates apply to future orders. The version accepted for your order continues to apply unless a change is required by law or we agree a change with you. Our Privacy and Cookies pages explain how we handle information.