Contact information

For product questions, help with personalisation or an existing order, email hello@hippowarehouse.com or call 0113 263 1540.

Office hours: Monday–Friday, 8am–4pm (UK time). Closed Saturday and Sunday.

Please include your order number and the email address used at checkout, if you have them, so we can find your order. Do not send full payment-card details.

Our business details

Business, registered office and returns address: FCTONLINE LIMITED trading as Hippowarehouse, Unit 5 Chelsea Close, Off Amberley Road, Leeds, West Yorkshire, LS12 4HP, United Kingdom.

Registered in England and Wales. Company number: 08763182. VAT number: GB 156539779.

If something has gone wrong

Please contact us with a brief explanation and tell us how you would like the issue resolved. If an item is damaged or the print is wrong, a photograph may help us understand the problem. We will consider other reasonable evidence if you cannot provide one.

We will review your complaint and contact you about the next steps. This process does not limit your legal rights.